Refund policy

30-Day Return Policy

You have 30 days after receiving your order to request a return. Sale and discounted items are eligible for return under the same conditions described below.

Return eligibility

Items must be unworn, unused, with tags attached, and in their original packaging. You will also need your receipt or proof of purchase. For hygiene reasons, garments that have been worn cannot be returned unless they are defective. Gift cards are not returnable.

How to request a return

Email info@drshape.net before sending any item back. If your return is approved, our support team will provide the correct return address and return instructions. Do not send returns to the business address shown on our website; returns sent there may not be received or processed. Items returned without prior authorization will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact info@drshape.net as soon as possible so we can evaluate the issue and make it right.

Exchanges

The fastest way to receive a different item or size is to request a return for the original item. Once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Your bank or credit-card provider may require additional processing time before the refund appears.